Frequently Asked QuestionsQ: I am trying to make a payment, but my Amex card is being declined. What should I do?
A: Our payment portal only supports Amex transactions that are being made in Canadian Dollars. Please change the currency that the website is on by changing it to “CAD” and then proceed with payment.
Q: How do I track the status of my order?
A: Please see our order tracking guide here.
Q: Can I still use the discounted online price if I send an RFQ to email@example.com ?
A: No, our discounted price is only valid if the order is placed through our online ordering module.
Q: What is the highest quantity I can order online?
A: The highest quantity that can be ordered online is 10,000 units. We do strongly encourage you to contact our sales team to get a more personalized quotation for high volume orders.
Q: What happens if the parameters I enter are wrong?
A: After an order is placed, our Online Order Verification Team will manually review your files before releasing your order to production. If there are any discrepancies, a corrective action will be sent to you via email for review. You can find more information on the corrective action process here.
For any other questions or concerns, please email us at firstname.lastname@example.org.
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